You can apply a coupon on the cart page before placing the order.

Coupon codes are subject to terms and conditions (product/brand/cart value-specific coupons), so please make sure you've reviewed them and that the coupon is applicable to your order. If the issue still persists, please contact our support team at 9319306688 or email at customer.support@scrunchbox.in.

Yes, you would have received a discount coupon in your membership letter. You can apply the same in the cart before placing an order on ScrunchBox Shoppe.

You have the flexibility to edit, add, or remove addresses from the "Address" section located on the "My Account" page.

Regrettably, we currently do not offer the option to update contact details on the account. Please contact our support team at 9319306688 or Email customer.support@scrunchbox.in at for further assistance.

Our account creation process is seamless, allowing you to sign up via Email address & OTP. Once logged in, you can enter your details, enabling you to place orders for your furry friend effortlessly.

If you're experiencing difficulty paying for your order, Check your internet connectivity

Double-check your payment information (Card number, expiration date, CVV)

Clear your browser cache and cookies

Try for a different mode of payment (UPI / Netbanking / Credit/ Debit Cards)

If you’ve tried the above steps and are still unable to complete them, please contact our support team at 9319306688 or Email at customer.support@scrunchbox.in.

In case of any payment failures and charges incurred, the refund will be routed through the payment gateway to the source account within 5-7 working days. If none of this occurs, please contact our support team at 9319306688 or Email at customer.support@scrunchbox.in.

Sometimes, your order may be split into two or more shipments if certain products are unavailable in the same warehouse. Do not worry; all items will still be delivered, though at different times.

Double-check your delivery address to ensure it was entered correctly. Contact your neighbours to see if they received the package by mistake. Check with the apartment security if they received the package on your behalf. If you're still unable to locate your order, please contact us at customer.support@scrunchbox.in or calling us at 9319306688.

If you find items missing from your order, please notify us within 48 hrs of delivery, please contact us at customer.support@scrunchbox.in or calling us at 9319306688.

Oops! If you receive a damaged or defective product, don't wag your tail in dismay. Please contact us at customer.support@scrunchbox.in or calling us at 9319306688.

In rare instances, where you receive an incorrect item, initiating a return is simple. Please contact us at customer.support@scrunchbox.in or calling us at 9319306688.

At the moment, we are not considering exchange/return. However, we are working on the same & shall provide this facility soon. Rest assured, we will notify you well in advance!

No. Currently this facility is not available. Rest assured, we will notify you well in advance!

We keep a strict vigil before dispatching products to not ship damaged products, even then if a product received is damaged during transit, please raise a request within 24hrs of delivery through our helpline or mail us:
Helpline Number: 9319306688
Email: customer.support@scrunchbox.in
We will promptly reprocess your order (based on availability) or refund the order amount. Please keep the items ready as received and we’ll have them picked up in the next 2-3 business days. Please make sure to report it within 10 days from the delivery of the product.

We accept all major Credit Cards, Debit Cards, UPI and Net banking channels for payments.

Note: At the moment, pay on delivery is not available.

Nothing! Shipping is on us!!